Microsoft Outlook: Introduction
Microsoft Outlook Training Series | Level 1
Course Details
Duration: 1 day (9 am – 4 pm)
Microsoft® Outlook® Versions (New Desktop): 2019 | 2021 | 365 (Windows)
Delivery Methods (Instructor-led): In-person (Live classroom) | Online in virtual classroom
Course Dates (New Desktop Version): March 19, 2026 (Online in virtual classroom or In-person) | View schedule 
Course Fee: $295 CAD per person + HST (Virtual classroom), $325 CAD per person + HST (Bring your own device for in-person courses) or $345 CAD per person + HST (Avantix Learning provides device for in-person courses)*
Timing: Public scheduled courses run from 9:00 am to 4:00 pm (Eastern Time).
Virtual classroom courses: Our instructor-led virtual classroom courses are delivered in a virtual classroom environment. Students will be sent a virtual classroom invitation prior to the course.
In-person classroom courses: Our instructor-led, live classroom (in-person) courses are held in downtown Toronto at 18 King Street East, Suite 1400, Toronto, Ontario, Canada. Some courses are also held at an alternate downtown Toronto location.
Custom training: This course may be delivered at your site or ours as an instructor-led or virtual classroom solution. Contact us at info@avantixlearning.ca for more information including savings for custom group training.
Next course in this series: Microsoft Outlook: Intermediate / Advanced
Some public courses and / or formats and may be subject to a minimum enrollment requirement.
Course Overview
During this hands-on course, learn to use Microsoft Outlook to manage email, contacts, appointments/events, and tasks. Students will set preferences for email, events and tasks and use different strategies to send and manage emails, create events and create and assign tasks. Different views will be used as well as keyboard shortcuts. At the end of the course, students will generate a mail merge from specific Outlook contacts.
Prerequisite: Students should have basic keyboarding and computer skills.
INCLUDED IN THIS COURSE
- Comprehensive course manual
- Keyboard shortcuts quick reference
- Sample and exercise files
- Refreshments (for classes conducted in Avantix Learning classrooms)
- Certificate of completion
- Follow-up email support
Course Topics
Microsoft Outlook Environment
- Working with the Ribbon and the Quick Access Toolbar
- Navigating quickly in Outlook
- Moving quickly between different views
Managing Email
- Setting options
- Setting default fonts and colors
- Setting up signatures for emails
- Creating and sending emails
- Selecting emails
- Deleting emails
- Creating folders and filing emails
- Setting a vacation message
Managing Contacts
- Adding, editing and deleting contacts
- Organizing contacts into categories
Managing Appointments and Meetings Using the Calendar
- Setting options for calendars
- Adding meetings and appointments to a calendar
- Creating a recurring meeting or appointment
- Specifying colors for different types of events
- Changing the calendar layout, view and other defaults
- Setting reminders for events
- Organizing a meeting
- Accepting or rejecting invitations to a meeting
Creating and Managing Tasks
- Creating task lists to manage to do lists
- Setting reminders for tasks
- Attaching an item to a task
- Assigning a task
Writing Notes
- Creating notes in Outlook
- Assigning categories to notes
Sending Emails to Groups
- Sending emails to Outlook contact groups
Getting Started with Automation
- Getting started with Quick Steps
Our instructor-led courses are delivered in virtual classroom format or at our downtown Toronto location at 18 King Street East, Suite 1400, Toronto, Ontario, Canada (some in-person classroom courses may also be delivered at an alternate downtown Toronto location). Contact us at info@avantixlearning.ca if you'd like to arrange custom instructor-led virtual classroom or onsite training on a date that's convenient for you.
Copyright 2025 Avantix® Learning
Custom training (Onsite or Online in Virtual Classroom)
Register for a public course or contact us at info@avantixlearning.ca for more information about any of our courses or to discuss custom training options (virtual classroom or in-person in live classroom).
Related courses
Microsoft Outlook: Intermediate / Advanced
Microsoft Word: Intermediate / Advanced
Microsoft Excel: Intermediate / Advanced
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